At Vetapep, we are committed to processing and delivering your orders safely and efficiently. Please review our Shipping Policy before placing an order.

1. Order Processing

• Orders are processed within 1–3 business days after payment has been received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may be extended during periods of high order volume.

2. Shipping

Orders are shipped within Canada only using Canada Post.

Estimated delivery time is typically 2–7 business days, although delivery times may vary depending on your location, weather conditions, or courier delays.

3. Shipping Charges

Shipping charges are displayed at checkout before your order is completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

5. Shipping Information

Customers are responsible for providing accurate shipping information. Vetapep is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping addresses.

6. Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our support team. While we will assist in working with the shipping carrier, delivery delays caused by the carrier or circumstances beyond our control cannot be guaranteed.

7. Damaged Packages

If your package arrives damaged:

• Take clear photos of the package and its contents.
• Contact us within 7 days of delivery.
• Include your order number and details of the issue.

We will review your request and determine the appropriate resolution.